Technical and Logistics field service professionals:

Where even the President gets his hands dirty.

Greetings,

  LH-DESSTech is a warranty services/field service support company seeking subcontract work within the government and private industry. We are comprised of a small cadre of field service technicians and logistics professionals. We were formed due in part to the fundamental need that organizations that utilize integrated technology must have field support. Whoever provides that support should be capable of: rapid response, professional services, accurate fault resolution, and regional coverage. LH-DESSTech's team tackles those demands head on. We employ "Agile Support" as our primary approach to field service support. Agile support means that our team members will make use of time based opportunities that naturally occur during maintenance events as a by product of sound maintenance practices. Because our service professionals are sensitive to this aspect we are able to: (1) Anticipate a customer's needs. (2) Conduct on the spot user level training if needed. (3) Identify defects in advance of complete system failures (allows for scheduled system downtime versus a system outage during peak system use.). These capabilities allow our team members to take an accurate "pulse reading" in regards to an organization's operating tempo.

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  Why is "Agile Support" distinguishable from the regular field service approach maintenance? Over the past twenty to twenty five years technology has become accessible to nearly every demographic within the United States and abroad (even the homeless have cell phones!). While domestic and global maintenance needs are continuously expanding, organic maintenance support is in steep decline. Many businesses favor tailored warranty services over detailed in house maintenance support. Agile field support stands out in such environments - it is less intrusive (our technicians get that we are guests; invited by the customer, to provide a professional service). LH-DESSTech strives to keep our partnerships free of the hubris that typically creeps in these professional relationships by honoring the fact that the equipment belongs to the customer, not us! It's important to note that LH-DESSTech's President, Avery Lee, has worked 'hands on' in the field service technology industry for two decades and counting. During this time (a brief account is detailed below) I have taken notice of the shifts in maintenance support requirements.

  My career in field support services began with the United States Air Force back in 1998. Ground Radio (part of the Communications Electronics family) was the path that I elected to travel on as I attempted to gain a transferable skill-set for when I would inevitably leave active duty service. From building radio antenna array fields and setting up long-haul High Frequency (HF) radio circuits for the Airforce, no matter the climate or location, to the servicing of Air Traffic Control And Landing Systems (ATCALS) ground-to-ground, ground-to-air radio systems (LST 5B Satellite Radio; AN/GRR 23/24 Receivers; AN/GRC-171 B(V)4; AN/URC 119, RT-1446 Pacer Bounce and the various cryptographic loaders associated with these and a litany of other radio systems.). Following the military I was involved in multiple desert deployments to Iraq and Afghanistan supporting OIF/OEF projects as a contractor. My roles were varied; from logistics to maintenance and installation as well as instructor at times. Primarily working on the Blue Force Tracker system and then on the  Counter RCIED Electronic Warfare (CREW) project. Far more demanding than military specifications was the set-up and installation of commercial residential satellite systems for Dish Network. Some time was spent working as a Train Control Technician for LYNX's Light Rail team in Charlotte, NC. Although it is still considered field service work the "customer" in this scenario was not clearly defined by management - I would say it was the equipment itself and then "Joe Schmo Taxpayer".  I reconnected to my roots  with Leidos; servicing numerous TSA security check point Trace Detection Systems for OEMs like: L-3; CEIA, Implant Sciences.                                                              

  Our Field Support Team was carefully selected from a pool of ardent professionals, some of which I have had the pleasure of working with professionally. I quickly discovered these professionals are not just talented people, but they also possess the desire to abandon comfortable situations in order to take on new challenges. For this reason alone LH-DESSTech is  confident that its young reputation will stand tall on the shoulders of its core group of professionals. We pledge to set our team(s) up for success. We encourage our team(s) to solve problems at the lowest level possible and to seek answers internally before placing added burdens on advanced technical support personnel provided by most OEMs.